Ianization Holding · Prima Pobre LLC
Support
Questions about a subscription, your account or a payment? Write or call us. A person answers, within one business day.
Contact us
- info@ianization.com
- Phone
- +1 (786) 789-0498
- Support hours
- Monday to Friday, 9am–6pm ET (Eastern Time)
- Response time
- Within 1 business day
- Contact person
- Moacir Pereira Junior, Managing Member
E-mail is the fastest way to reach us, and it leaves a written record for both sides. Messages received outside support hours are answered on the next business day.
Asking for help
To help us answer faster, include in your message:
- the e-mail address of your account and the product you use (for example, Micro Investors Bids);
- what you were trying to do, what happened instead, and when;
- a screenshot, if it helps to show the problem.
Never send your password or full card number. We will never ask for them.
How to cancel a subscription
You can cancel at any time. Send an e-mail to info@ianization.com from the address registered on your account, with the subject “Cancel subscription” and the name of the product. We confirm by reply.
Cancellation takes effect at the end of the billing period you have already paid. You keep access until then, and you are not charged again.
How to request a refund
Payments are not refundable except where the law requires it (see section 6 of the Terms of Service). If you believe you are entitled to a refund, or you see a charge you do not recognize, e-mail info@ianization.com with the account e-mail, the date and amount of the charge, and the reason. We review each request and reply within 7 business days. Approved refunds go back to the original payment method.
Privacy requests
To ask for a copy of your data, a correction or deletion, write to the same address. Details are in the Privacy Policy.